PRIVACY POLICY

Hakuna Majiwe Beach Lodge and Spa ("we", "us", "our") values your privacy and is committed to safeguarding your personal information. This policy explains how we collect, use, disclose, and protect your data in compliance with Tanzania’s Data Protection Act 2022 and applicable international standards.

1. Information We Collect

We may collect your personal data when:

You make a reservation, stay with us, dine at our outlets, or participate in promotions and events.
You subscribe to newsletters, contact us, follow us on social media, or apply for employment.
We capture images via security cameras or during events held on our property.
You browse or use our website and accept cookies, which may collect technical data (IP address, browser, device, location) .

2. How We Use Your Data

We process your information to:

Manage bookings, payments, confirmations, and fulfill service requests.
Communicate important information (e.g., pre-arrival details, billing, service updates).
Enhance your experience and tailor our services, discounts, and offers.
Meet legal and internal obligations relating to security, accounting, compliance, and recordkeeping.
If you consent, send marketing emails or offers from us and trusted partners.

3. Data Sharing & Transfers

We may disclose your data to:

Service providers supporting us (e.g., booking engines, payment gateways, marketing).
Legal or regulatory authorities if required by law.
Other hospitality properties or local partners in Zanzibar, subject to appropriate safeguards.

Cross-border transfers may occur but only with legal protections in place.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

Enable site functionality
Analyze usage and improve user experience
Personalize offerings and gather marketing insights

You can disable cookies via your browser settings, though some features may be affected.

5. Retention of Data

We retain personal data only as long as:

Necessary to fulfill the purpose (e.g., booking, service delivery)
Required by law (e.g., accounting or tax obligations)
Needed for enforcing our policies or legal claims

Afterward, data may be anonymized or securely deleted.

6. Your Rights

Depending on your location and applicable laws, you may have rights to:

Access, correct, or delete your personal information
Restrict or object to processing
Withdraw consent to marketing at any time
Request data portability
Lodge a complaint with the local data protection authority

To exercise your rights, contact:
Email: privacy@hakunamajiwe.com

7. Security Measures

We implement appropriate technical and organizational safeguards—such as secure servers, encryption, and limited-access protocols—to protect your personal information from unauthorized access or breaches.

8. Policy Updates

We may update this policy periodically. The latest version will be posted here with its "Effective Date." We encourage you to review it regularly.

9. Contact Us

If you have any questions, privacy concerns, or wish to exercise your rights, please contact:

Hakuna Majiwe Beach Lodge.

We respect your privacy under Tanzania’s Data Protection Act 2022. For more info, visit our Privacy Policy.